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Novaz Scanner support
Need a hand with the app? Send us an email and a real person will get back to you — usually within 1–2 business days.
Email us
support@novaz.appInclude the product's barcode number and your iPhone model so we can help faster.
Send an email📷
Scanning & lookups
Barcode won't read or a product isn't found? Tell us the barcode number and what you see on screen.
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Scores & product data
Think a score or an ingredient list is wrong? Send the barcode and a photo of the label and we'll take a look.
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Novaz PRO
Questions about the free trial, restoring a purchase, or what PRO includes? We'll sort it out.
Browse the guides
- How to scan a food barcode with your iPhone
- What does a product's 0–100 score mean?
- How the food score is calculated
- Why doesn't this product have a score?
- Barcode not found? How to add a product
- UPC vs. EAN barcodes: what's the difference?
- Can you scan products offline?
- What is Nutri-Score? The A–E food label explained
- What are food additives and E-numbers?
- How to read a Nutrition Facts label in 60 seconds
- How to spot added sugar on an ingredient list
- Does organic food score higher?
- Why processed meats with nitrites score low
- Why can a zero-sugar drink still score poorly?
- How cosmetics and personal care products are rated
- How to read a cosmetic ingredient list (INCI)
- How to check the ingredients in your shampoo, lotion or sunscreen
- What does 'fragrance' or 'parfum' mean on a label?
- How to set up diet and allergy alerts
- How to check if a product is gluten-free
- How to check if a product is vegan
- Scanning for allergens: peanuts, tree nuts, soy and eggs
- How to find palm-oil-free products
- How to find healthier alternatives to a product
- How to use scan history, favorites and the monthly overview
- What's included in Novaz PRO — and how the free trial works
- How to cancel your Novaz PRO subscription
- How to search for a product by name or brand